Difficult People in the Workplace

Service Description

Workplace challenges often come down to people—not processes. This session explores practical approaches to managing difficult interactions with staff, Council members, and the public in a professional and effective way. We will cover: * common types of difficult behaviour and how to recognize them * strategies for maintaining composure and setting boundaries * techniques for de-escalating tense situations * ways to address issues while protecting working relationships Designed for both municipal administrators and organizational leaders, this session focuses on realistic tools that can be applied immediately. This webinar is part of the Municipal Administrators Essentials Series. Contact Anna at Anna@smallplacesrock.com to register for the Municipal Administrators Essentials Series, an 8-webinar series.