General Conflict Management

Service Description

Municipal administrators in Manitoba, Saskatchewan, and Alberta deal with conflict every day — from council dynamics and staff issues to ratepayer complaints and public pressure. This webinar gives you practical tools to handle those situations with more confidence, clarity, and control. You’ll walk away with a stronger understanding of conflict, better communication strategies, and concrete steps to protect your role and wellbeing in a conflict heavy environment. In this session, you will learn: • How to see conflict as useful information rather than a sign of failure • How to identify and adapt your own conflict style • How to apply interest based conflict resolution in real municipal situations • How provincial legislation shapes your conflict responsibilities • How to communicate clearly and de escalate tense conversations • How to document effectively to prevent and manage disputes • How to build a more conflict resilient organization — and protect yourself in the process This webinar is part of the Conflict Management Webinar Series. Contact Anna at Anna@smallplacesrock.com to register for the Conflict Management Webinar Series of 4 webinars.