Keeping Investigations Fair and Independent

by: Jennifer Beard

Third‑party investigations are becoming an important tool for municipalities because they support fairness, reduce pressure on staff, and help with good decision‑making. When a complaint or conflict comes in, it adds stress to an already full workload. It can also create tension between Council, staff, and the public if people worry the process isn’t neutral. Bringing in an independent investigator helps avoid those concerns and keeps the process clear and consistent.

In small communities, it’s hard to separate professional roles from personal relationships. Administrators and Council members often know each other well, and even when everyone acts professionally, people may still assume bias. An outside investigator removes that worry. They review the complaint objectively, apply the rules consistently, and document their findings clearly and defensibly. This protects everyone involved and protects the municipality’s reputation.

Investigations also take time. They involve interviews, paperwork, follow‑up, and careful review. When administrators are already managing day‑to‑day operations, adding an investigation can slow down other priorities. A third‑party investigator keeps the file moving, communicates with everyone involved, and provides a complete report. This lets administrators stay focused on running the municipality while still ensuring the complaint is handled properly.

Council benefits as well. Council needs accurate, unbiased information to make decisions. A third‑party report gives them a clear summary of what happened, verified facts, and recommendations based on policy and legislation. This helps Council make decisions that are fair, defensible, and less likely to be challenged.

Residents expect their municipality to handle concerns fairly. When someone outside the organization reviews complaints, it shows the municipality takes the issue seriously and is committed to transparency. It also shows that decisions are based on facts rather than personal relationships or politics. This builds trust in both Council and Administration.

Third‑party investigations are not about escalating conflict. They manage sensitive situations responsibly. They help municipalities reduce risk, protect staff and elected officials, and maintain clear and consistent processes. For administrators, they offer reassurance that every complaint is handled professionally and respectfully, and that the municipality is meeting its responsibilities to the community.

For more information on our Code of Ethics Investigations, visit: Our Services | Matthewson & Co.