Rebuilding Trust After an Emergency

Service Description

Learn how municipalities can rebuild trust, strengthen relationships, and support residents after an emergency. Emergencies can leave lasting impacts not only on infrastructure and services, but also on the trust residents place in their municipal leaders. This session explores practical strategies for rebuilding and strengthening community trust after a crisis, especially in small and mid‑sized municipalities where relationships are personal and expectations are high. We’ll discuss how to communicate openly about what happened, acknowledge challenges, highlight successes, and engage residents in recovery decisions. The session also covers how to support staff, address misinformation, and demonstrate accountability through transparent actions. Whether your community is recovering from a major event or preparing for future incidents, this webinar offers realistic, people‑centered approaches to restoring confidence and fostering long‑term resilience. This webinar is part of the Emergency Management Bundle. Contact Anna at Anna@smallplacesrock.com to register for the Emergency Management Bundle of 18 webinars.